Shipping policy

 

At Cathmart, we take pride in simplifying the shipping process for our customers. After your initial order is processed and shipped, our shipping manager will reach out to you monthly, four to five days before your next order is due, ensuring readiness, order accuracy, and compliance with Medicare guidelines. The reorder process can be conveniently handled over the phone or via email, catering to your preference.

Once your order details are confirmed, we electronically submit them to our distribution company for direct shipment to your doorstep in discreet packaging. With warehouses strategically located across the United States, your order is routed to the nearest facility for expedited delivery, typically within 24-48 hours via reputable carriers like FEDEX, UPS, or LSO.

While we don't stock items at our office for sale, we maintain manufacturer samples to assist patients in emergencies. Our extensive product range, including urological supplies, ostomy supplies, and wellness products, can be explored on our website, getcompletecare.com. Please note that some insurance plans may not cover certain items, in which case our billing department will offer a competitive cash price after thorough market research.

We prioritize personalized care, treating each patient like family. With a small, dedicated team available 24/7, we foster strong relationships with all our approximately 2,000 monthly patients. Our CEO's commitment to this ethos has distinguished us in the DME industry, ensuring you receive unparalleled attention and support. Your well-being is our utmost concern, and we're here to ensure your needs are met with the care and respect you deserve.

We invite you to experience the value we bring to you and your referring physician. Your health is paramount, and we're dedicated to providing the highest level of care. Reach out to us anytime; we're just a phone call away, ready to deliver the care you or your loved one deserves.